Communications

Emani Software

This is where all the basic contact information is held for every individual, or department, that is known to the Practice, including:

• Staff

• Partners

• Locums

• Commercial suppliers (*)

• HA/PCT Officers

• Pharmaceutical companies (*)

• Hospitals and other healthcare providers

• Local and national authority offices (e.g. HMRC, NHS Pensions Agency, etc.) (*)

• Professional bodies (*)

(*) The database is pre-populated with many contact details for these categories.

By using the powerful search and merge facilities, letters, faxes and memos – with the Practice's header-sheet details and/or logo if applicable – can be instantly produced, saved and retrieved as required. Searchable contact logs for each individual/department are maintained showing the summary details of all these documents. These logs can also include details of telephone calls, emails and face-to-face meetings, so they become a complete record of orders placed, faults logged, promises made, queries raised etc.. Each item within the contact log can be given a security level, so this it can only be opened by a user with the appropriate access permissions.

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